Support
Fast answers, clear steps, and an easy way to send a bug report.
Contact
Replace the email below with your real support inbox.
Include:
- Device + iOS version
- What you expected vs. what happened
- A Session export, if possible
Best way to report a bug
Use Pro Bug Report Mode to generate a shareable support bundle.
- Open the Session
- Run Bug Report export
- Say “mark” at important moments
- Share the generated report
Troubleshooting
I don’t see the speech permission prompt
If you’ve already answered the prompt before, iOS won’t show it again. Check Settings → Privacy & Security → Speech Recognition.
Bug Report export fails on iPad
Some iPads can return speech errors. In those cases the report still exports with a transcript-failure note so you can still share the video and markers.
How do I record another app?
Start Broadcast Recording, choose Screen Flow Pro, then switch to the other app. Stop from the system UI.
How do I restore purchases?
Open the Upgrade screen and tap Restore Purchases. Make sure you’re signed into the same Apple ID that purchased Pro.
Newsletter (optional)
Creator Mode and Mac updates. Embed a simple email form (Mailchimp, Buttondown, ConvertKit).